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Two-year movement warranty
Every T-ENGINE watch is covered for two years from the date of delivery against manufacturing defects in the movement.
What is covered
- Movement failure that is not caused by impact, water damage or unauthorised repair
- Hands that come loose in normal wear
- Defects in the case or crown that affect normal operation
What is not covered
- Scratches, dents and cosmetic wear
- Damage from water exposure beyond the stated ATM rating
- Battery replacement after the first battery
- Repairs carried out by a third party
How to claim
Reply to your order confirmation with your order number, a short description and a photo of the issue. We will confirm whether to send the watch back to Hong Kong for inspection. Approved claims are repaired or replaced at our cost.