Return Policy
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At T-ENGINE webstore (tenginewatch.com), we want you to be completely satisfied with your purchase. If you're not happy with your watch for any reason, you may return it within 14 days of the delivery date for a full refund or exchange, subject to the conditions below.
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Eligibility for Returns:
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The watch must be returned in its original, unworn condition, with all tags, packaging, and accessories intact. Any signs of wear, damage, or alteration will result in the return being denied.
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Returns must be initiated within 14 calendar days from the date the item was delivered. Proof of purchase (e.g., order number or receipt) is required.
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Customized, engraved, or personalized watches are not eligible for returns unless there is a manufacturing defect.
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How to Return an Item:
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Contact our customer support team at [email/phone] or through your account dashboard to request a return authorization (RA) number. Include your order details and reason for return.
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Pack the watch securely in its original packaging to prevent damage during transit.
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Ship the item back to us using a trackable and insured method. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped) or a defect.
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Refunds and Exchanges:
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Once we receive and inspect the returned watch (typically within 5-7 business days), we'll process your refund to the original payment method. Refunds exclude original shipping fees.
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Exchanges are subject to availability. If the desired item is out of stock, we'll issue a refund instead.
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Please note: We reserve the right to charge a restocking fee of up to 15% of the item's value if the return is not due to our error or if the item shows signs of use.
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Exclusions:
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Sale, clearance, or discounted items are final sale and not eligible for returns.
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Returns are not accepted for items damaged by misuse, accidents, or improper care.
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International returns may incur additional customs fees, which are the buyer's responsibility.​
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If you have any questions about our return policy, please reach out to our support team. We're here to help!
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